FAQ'S
Shipping: The shipping time for all products can vary from 7-12 days
Returns / Exchanges: We accept exchanges and offer refunds of all products in new and sellable condition within 14 days of the arrival date of products Concept accepts exchanges and will offer refunds of all products in new and sellable condition.
It is up to the discretion of our team at Concept to deem an item in legible condition for an exchange.
To determine the mistake or defect in the order is to the discretion of our team. Depending on the availability of the preferred size you are requesting an exchange for we will offer exchanges for sizing reasons.
To begin an exchange, please email your order number & reason at info@conceptapparel.com.au for exchanges. We will then contact you with how to proceed with your exchange.
Shipments sent back to Concept must be sent at PO Box 3158 and paid by the customer and exchanges are reliant on stock & size available of your new preferred product.
WASH INFORMATION
COTTON:
The best way to wash 100% cotton is to hand wash in cold water with a mild detergent. If you must machine wash, then use the delicate cycle and use cold water. Don't use hot water as that will shrink pure cotton.
Another problem with cleaning cotton with hot water is that it can cause some of the dye to leak.
POLYESTER:
Set the wash cycle to normal and use a gentle laundry detergent. Because polyester is a synthetic material, high heat can break down the fibers and cause damage to your clothes. As a result, polyester should be washed using warm or cold water. Make sure to check your care label.
For further information regarding other types of clothing please refer to this article by Triple crown in regard to washing different fabrics.
https://triplecrownproducts.com/blog-how-to-wash-different-fabrics#:~:text=If%20you%27re%20worried%20about,%2C%20spandex%2C%20and%20rayon%20blends.
Returns / Exchanges: We accept exchanges and offer refunds of all products in new and sellable condition within 14 days of the arrival date of products Concept accepts exchanges and will offer refunds of all products in new and sellable condition.
It is up to the discretion of our team at Concept to deem an item in legible condition for an exchange.
To determine the mistake or defect in the order is to the discretion of our team. Depending on the availability of the preferred size you are requesting an exchange for we will offer exchanges for sizing reasons.
To begin an exchange, please email your order number & reason at info@conceptapparel.com.au for exchanges. We will then contact you with how to proceed with your exchange.
Shipments sent back to Concept must be sent at PO Box 3158 and paid by the customer and exchanges are reliant on stock & size available of your new preferred product.
WASH INFORMATION
COTTON:
The best way to wash 100% cotton is to hand wash in cold water with a mild detergent. If you must machine wash, then use the delicate cycle and use cold water. Don't use hot water as that will shrink pure cotton.
Another problem with cleaning cotton with hot water is that it can cause some of the dye to leak.
POLYESTER:
Set the wash cycle to normal and use a gentle laundry detergent. Because polyester is a synthetic material, high heat can break down the fibers and cause damage to your clothes. As a result, polyester should be washed using warm or cold water. Make sure to check your care label.
For further information regarding other types of clothing please refer to this article by Triple crown in regard to washing different fabrics.
https://triplecrownproducts.com/blog-how-to-wash-different-fabrics#:~:text=If%20you%27re%20worried%20about,%2C%20spandex%2C%20and%20rayon%20blends.